One thing I think all humankind can agree on is that we like to be treated as individuals and not just a number. The personal touches we encounter when received by anyone in customer service are what makes or breaks our experiences. How many times have you raved about a waiter/waitress, a hotel employee, a manager, or a sales rep because they made the transaction and experience feel personalized? The real estate industry is no different.
With nearly twenty years behind us, we know that getting to know our clients and taking the time to get to know them, understand their personalities, desires, and shortcomings is what helps us serve them better. Approaching each client with new eyes, a new outlook, and as a unique relationship, we succeed in meeting our clients needs and making that happen effectively and efficiently. This detail among others is one of a few facts that agents need to address about our age of innovation.